Legal
Last updated 6 November 2026. These terms cover use of deductback.com and the free scan. Paid recovery work is governed by the Deductback Services Agreement, a separate two-page contract signed before any dispute is filed.
Deductback ("we") is a Maryland business, currently operated as a sole proprietorship; a limited liability company is being formed and these terms will be updated with its name. Mail: 9091 Snowden River Pkwy #1006, Columbia, MD 21046. Email: zeluis@deductback.com.
When you send us a deduction export, we analyse it and return a written report at no charge and with no obligation on either side. The report is an estimate built from the export alone, using the validity weights and dispute windows stated on it; it is not a guarantee of recovery, legal advice, or an audit opinion. We may decline a scan, and you may stop at any time and ask us to delete the file.
We file disputes only after you sign the Deductback Services Agreement and grant portal access. That agreement sets the fee (25% of amounts the retailer actually repays, invoiced after the repayment appears on your remittance), what each side provides, confidentiality, limitation of liability and termination with 30 days' notice. Nothing on this website changes it.
You confirm you are authorised to share the exports and documents you send us and that doing so does not breach an agreement with your retailer. We use them only to prepare the scan and, if engaged, to file disputes; see the privacy policy.
Deductback is independent of Walmart, Target and every other retailer and platform named on this site. Their names and product names (Retail Link, APDP, HighRadius, Partners Online, Synergy and others) are trademarks of their owners and are used only to describe where deductions and disputes live. Figures on this site about deduction rates and windows come from the retailers' published policies and industry sources and may change; the sample scan is illustrative and not a client's data.
We do not guarantee that any deduction will be reversed, that a retailer will decide within a given time, or that this website is always available or error-free. To the extent the law allows, our total liability arising from this website or the free scan is limited to $100; liability under a signed Services Agreement is set by that agreement.
Maryland law applies. Disputes about this website or the free scan go to the courts of Howard County, Maryland, after a good-faith attempt to resolve them by email.
We may update these terms; the date at the top changes when we do. Continued use of the site after a change means you accept it.