Legal
Last updated 6 November 2026.
From prospects: your name, company, role and work email when you book a call, write to us or use the contact form, plus publicly available information about your company (retailers you sell to, recent launches) that we use to decide whether to write to you. From scan requests: the deduction export you send, which contains your company's deduction lines (document IDs, codes, dates and amounts) and may contain the names of your retailer contacts. From clients: what the Services Agreement lists: portal access credentials you create for us, proofs of delivery, invoices and pricing records, remittance data, and billing details. From website visitors: nothing beyond standard server logs kept by our host; this site sets no cookies and runs no advertising or tracking scripts.
To prepare and send the scan report, to answer you, to file and track disputes if you engage us, to invoice our fee, and to send the Friday log and monthly statement. We do not sell or rent any of it, and we do not use client data to train AI models.
If we write to you first, every email says who we are, carries a mailing address and tells you how to stop. Replying "unsubscribe" or "no" removes you within 10 days and keeps your address on a do-not-email list so it stays that way.
Google (Workspace email and calendar), Calendly (booking), Stripe (invoicing and payment), GitHub (website hosting), FormSubmit (relays the contact form to our inbox), and the AI service we use to match deduction lines to evidence under a no-training agreement. Each processes data under its own terms. Exports and documents are stored in our Google Workspace account and are not placed on this public website.
Scan exports from prospects who do not engage us are deleted 90 days after the report is sent, or sooner on request. Client data is kept for the term of the agreement and 24 months after, matching the longest retailer dispute window, then deleted unless you ask us to keep it.
Ask us at zeluis@deductback.com or by mail at 9091 Snowden River Pkwy #1006, Columbia, MD 21046 to see, correct or delete what we hold about you; we answer within 10 business days. Deleting a scan export before the report is sent cancels the scan.
We may update this policy; the date at the top changes when we do.